customers

When you are in business, you need to remember that without your customers, you are nothing. I have been in the ebook business for 5 years (internet marketing over 10 years) and have grown to appreciate my customers immensely. It always amazes me when a fellow online business owner shows his/her customers no appreciation. I even had one fellow ebook store owner say that he wanted everything as easy as possible because he did not want to have to bother with his customers. I was stunned!

So, if you are like the above mentioned business owner and don’t want to have to “bother” with your customers, here are ten effective tips for doing just that!

Learn how to build an accurate income forecast for your business while creatively taking advantage of your slower months.

When I first started coaching my mentor coach warned me that August and December tended to be slow months while January, April and September were the busiest months in terms of clients seeking coaches. Armed with this information, I was able to build a realistic income forecast for my business as well as plan personal downtime.

Planning around my business cycles is one key way I have been able to stay in business for 12 years.

In this article, business expert Rick Segel shares advice for maximizing your customers.

Downward slanting sales. Check. A depleted customer base. Check. Constant stress, worry, and handwringing. Check, Check, Check! If these symptoms are all too familiar, then it’s likely your store is suffering from Recessionitis, a disease plaguing many good-intentioned retailers just like you. Thankfully, there is a cure. And international retail expert Rick Segel has the prescription: Start maximizing your customers at every opportunity throughout the recession and beyond.

The Idea Cafe blog will be publishing articles that we believe will be of interest to small business owners. This first article is by Oliver Mauss, CEO of 1&1 Internet Inc.

When developing an online business, it is very important to keep in mind the features and web design necessary to facilitate excellent customer service. Growing customer loyalty is especially crucial to the survival of online businesses, as impatient buyers have more and more competitors to choose from, and will quickly leave a site if they cannot communicate their questions or concerns in real-time.