Using Mobile Apps to Expedite Business Requests

Technical failures can happen in your business facilities anytime, and you need to be able to rectify them quickly in order to maintain high levels of productivity and customer satisfaction.

Some of your employees may not have the knowledge and skills to solve these problems, and they may need to request technical assistance.

Presently, there are mobile apps that can make the process of requesting facility services more efficient.

Here is a look at some of these apps….

Challenges Faced By Facility Management Professionals

Many facility management professionals use spreadsheets, email and homemade software to manage the operation, maintenance and repair of facilities and equipment.

Requests for facility services are mostly submitted via phone or email, and there is little accountability for the services that are requested and performed.

This process also lacks transparency, which makes it difficult for facility management professionals to monitor workflow patterns and detect bottlenecks.

In today's business world, facility management may also involve addressing business goals such as sustainability, employee productivity, operational efficiency and cost reduction.

As such, it is becoming increasingly important for businesses to have a facility service management system that enables them to measure, understand and report the performance and business impact of facility services.

Mobile Apps for Managing Facility Services

Facility Service Request

Developed by iOffice, Facility Service Request is a facility management app that allows your employees to request facility services without calling or emailing you.

According to an article entitled "See the Facility Service Request Mobile App in Action", the current version of this app is available for Android and Apple devices, and it features all the functionalities that come with the desktop version of the software.

Your employees can use the Facility Service Request app to submit their requests for technical assistance, and the requests will be assigned to individual technicians by operators. The operators can add commentaries to the requests, monitor progress and review completed tasks.

OneSite Facilities and Facilities Plus

RealPage's OneSite Facilities and Facilities Plus app is another great tool for streamlining the process of requesting facility services.

This app can help you achieve higher levels of maintenance service, reduce response times, perform inspections more quickly, monitor facility service performance, avoid maintenance errors and eliminate paperwork.

As a result, you will see an increase in productivity, substantial cost savings and higher employee satisfaction.

ServiceNow Facilities Service Automation

The ServiceNow Facilities Service Automation app features a self-service portal that is accessible to your employees round the clock.

Requests for facility services are directed automatically to specific technicians, and they can be categorized as individual or multiple tasks depending on their complexity. Those who submitted the requests will be kept updated on the progress of the tasks via email.

The ServiceNow app also enables technicians to run standard or custom reports to create and measure key performance indicators, which can provide useful information related to resource usage, cost reduction and investment.

It is definitely worthwhile to invest in facility service management apps, because they can make a big difference in your ability to maximize employee productivity and operational efficiency.