Where Will Your Phone System Take You?

Although mobile technology is quickly changing the telephone landscape, there will always be a need for traditional phone systems in the business environment.

Cloud and VoIP technology is helping to take phone systems one step closer to the future, which is good news for your business.

Here are just a few ways your business can benefit from the technological change in the telephone system tides:

Onscreen Phone Applications

There's something to be said about having an actual keypad to dial a phone number.

Although most internet-based phone systems still use phone hardware like wired keypads and receivers, onscreen telephones are quickly replacing traditional hardware.

With an onscreen telephone, also known as soft phone technology, your employees can remotely access their desktop phone directly on their computer. This enables your business to place and receive calls from anywhere.

Likewise, the telephone application uses a digital representation of a telephone on your employees' computer screens.

They can access the telephone with the click of the keyboard and do everything from place and receive calls, transfer calls, check their voicemail, setup extensions, and even teleconference right from their computers.

Call Reports

As the following article shows, when it comes to the phone systems of the future, analyzing telephone network performance in real-time will become the new norm.

Internet-based phone service providers are already at work making real-time call analyzing a possibility with automatic call reports.

With an automatic call report, your business can catalogue call information including the caller's name and the reason for the call. This information can then be exported and filed in a call report spreadsheet.

The next time that caller contacts your business, your employees can automatically access their call report and pick up exactly where the call left off, which eliminates annoying backtracking.

Digital Voicemail and Fax

Communications convenience is the wave of the future, which is exactly what internet-based phone system companies are getting closer to providing. Such is the case with digital voicemail and fax messaging tools.

With digital voicemail and fax messaging, your business can use one number for the calling and faxing feature.

Calls and faxes are also directed to your employees' email as an attachment if they are unable to respond. This allows your employees to access their messages and faxes from any device with internet access.

Web Conferencing

Keeping all employees and business branches on the same page is an important business practice.

Future internet-based phone systems will achieve improved connectivity with integrated web conferencing. With this feature, employees can choose between audio or videoconferencing and add as many people to the conference as they wish.

Additionally, internet-based web conferencing allows your employees to schedule one-on-one conferences or company-wide conferences instantaneously. If that isn't enough, the future of web conferencing will also include document and desktop sharing.

During any web conference, employees can exchange documents directly with other conference participants.

Not only that, employees can share their desktop with others in the conference, which allows for onscreen presentations within the web conference.

The technological advancements above are just a few examples of where your phone system will take your business in the future.