Is Your Company Dialed-in to the Right Phone System?

No matter what your business, your phone system is a key piece of kit that you can't do without.

As with everything else in the business world, phone systems are always evolving, and the future of the business phone looks very different from the traditional private branch exchange (PBX) phone systems that many businesses still have today.

Changing the way your business handles phone calls might not seem like a good use of resources. In fact, investing in a more up to date phone system can streamline your business, improve your customer satisfaction, and save you money.

So just where are business phone systems headed and what will staying up to date do for your business?

Internet is Changing Business Phone Systems

Not so long ago, a business phone system meant a traditional PBX system.

Customers trying to reach someone who was away from their desk would be met with endless ringing, or perhaps voicemail. Adding new phones to the system was inconvenient. In short, phone systems were not that user friendly.

With the advent of Voice over Internet Protocol (VOIP) systems, the way businesses handle phone calls changed to something much more flexible.

VOIP systems make it easy for colleagues and customers to stay in touch, including while on the go.

VOIP integrates seamlessly with employees' mobile phones. That means that your team will stay better connected with less time lost playing "telephone tag" trying to get in touch with customers and each other. Your employees will be able to collaborate even when geographically disparate.

Future is Integrated

As the article "The Future of Business Phone Systems" points out, the new watchword for business phones systems is "integration".

For example, a phone system integrated with your CRM system will make tracking calls and providing customer support statistics easier than ever.

Many VOIP systems integrate well with video and audio conferencing technology, making it simple for two, three or more people to collaborate whenever and wherever they need to.

VOIP can also be used to present a much more integrated front for your customers.

A dedicated local number can be used to reach any employee, regardless of physical location. Advanced call forwarding and the ability to automatically call different numbers in a chain if a number is busy make it easier for customers to get in touch.

Why Updating Your Phone System Matters

So just why is an up to date phone system important for your business?

Simply put, an old fashioned phone system just won't cut it in the days of smartphones and instant connections. Customers expect to be able to get in touch with you quickly and easily.

An updated phone system that makes getting in touch easy translates to better customer service and more satisfied customers.

The best phone systems also make it easy for your employees to collaborate, and work remotely, which means you can do business better and faster.

And let's not forget that VOIP phone systems traditionally cost less to run than traditional PBX systems and are easier and cheaper to update or add phones to, saving money on the bottom line.

The best phone system for your business is flexible, user friendly, and rich with features that will help your business.

Don't let your company get stuck on hold - call in an up to date phone system.