Benefits of VoIP for your Small Business

If you’re a small business owner looking to upgrade your technology and tools this year, you’ve likely heard a lot of buzz about Voice over Internet Protocol. You might be asking yourself, “what is Voice over Internet Protocol and how can it help my business?”

Voice over Internet Protocol—also known as Voice over IP or VoIP—is a form of technology that allows individuals to make calls over a broadband internet connection, rather than a conventional phone line. VoIP works by converting sound bits into digital voice communication and transferring them through an internet connection. At its most basic function, if you use a VoIP telephone system, you are using the Internet to make phone calls rather than a phone line.

VoIP phone services offer many benefits for businesses of all sizes, despite the common misconception that this phone system is only beneficial for large, well-established businesses. In fact, VoIP provides an array of features that small business owners can (and should) be taking advantage of. We’ve broken down some of these benefits here:

●  Call Quality

If you’re worried about the sound quality of switching from traditional phone lines to Voice over IP phone lines, don’t be. Over the years, VoIP sound quality has made leaps and bounds and is now highly polished. At this point, you shouldn’t be able to distinguish Voice over IP from a traditional landline. It’s important to keep in mind, however, that the quality of your internet connection will impact your call quality. This is true for all of your internet activity, as you know, and therefore you should always choose a highly trusted internet provider for your business.

●  Cost-effective

Despite the fact that other new tech comes with a hefty price tag, operating costs for VoIP are actually significantly lower than those that come with traditional phone services. Not only will your company save money by cutting down on international calls and mobile phone bills, but this service will also eliminate the need for field workers to travel back to the office to answer calls and streamline your networks into one solution for data and phones.

●  Portability

One of the best parts of this system is that you can use VoIP anywhere, so long as you have access to the internet. This access can be through a variety of devices, including your smartphone, ensuring that you can contact or receive calls from customers or colleagues wherever you are in the world. VoIP also allows you to directly transfer calls to colleagues without forcing your customers to switch their call to a different number.

●  Functionality

The beauty of VoIP phone services is that you can do so much more than simply make phone calls within the system. Aside from making calls, VoIP allows you to video conference, record calls, utilize automated assistance to answer frequently-asked questions and so much more. This allows you to stay in touch with customers and colleagues no matter what your schedule looks like or where you are physically.

●  Flexibility

With a Voice over IP system, you can continue to use your conventional phone if you prefer, just with the help of a VoIP converter or VoIP telephone adapter. A VoIP converter resembles a USB memory stick, which you can plug into any laptop or desktop. A VoIP converter transmits signals that are emanating from traditional or analog phones, and converts those signals into digital data that can be routed over the Internet. A computer simply needs to be turned on for the service to work.

If you’re looking to improve your company’s flexibility and customer service management without increasing your spend, VoIP could be the solution for you!