Is your business call center looking to the cloud?

Whether you have a dedicated call center or staff members who man the phones in between other tasks, your call center is vital to the success of your business. Your call center should be based on excellent customer service, ensuring that callers can get in touch with the right person to get their query resolved quickly.

Using cloud-based call center technology can help you to deliver efficient service.

The quality of customer service is often the primary differentiator between successful and failed companies. If you’re serious about your customers, getting serious about continual and quality engagement with them should be a main priority. The following are a few techniques your business can employ to engage customers and improve your customer service quality.

As society gets more advanced, doing business becomes more complicated. Unless a business owner gets the right kind of talent with their company, this increase in employment demand ends up being very costly for large companies. One way for companies to buck this trend is to hire core employees that significantly reduce the need to hire other employees to maintain the same level of productivity.

Leads help fuel your business, bringing you new interest that hopefully leads to new customers, new conversions, and more sales.

Nurturing your existing customers is vital, but new and profitable lead generation means bringing new life and new sources of income into your business.

But like with any other fuel, your business won't thrive unless you give it the right kinds of leads, the kinds that will lead to sales.

Historically, tech companies have always targeted startups that boast of established products and proven revenue streams. However, in the recent past, there has been such a significant shift towards investments on smaller teams or firms. The past few years has seen this trend accelerate big time.

Some of the main trailblazers are eBay, LinkedIn, Apple, Twitter, Google, and Facebook. Recently, a reinvigorated Microsoft joined the fray. The technology giant acquired LiveLoop Sunrise & Accompli after countless years focusing on strictly multi-billion deals. This was totally unexpected.

If your business wants to retain the best talent possible, then it's time to revamp your retirement offerings.

A solid retirement plan shows your employees how much you appreciate their service, which creates long lasting work relationships.

Here are just a few reasons offering retirement benefits is a wise business decision:

Since we were children, we have been programmed that summer means time off.   The quandary for CEO’s in the sales industry is that this often leads to the dreaded summer sales slump.  

As we head into the second half of summer, many senior executives nationwide may be paying the price for lenient policies such as Summer Friday’s in the form of decreased productivity.  Couple this with the fact that many customers are on vacation and thus not available to take sales calls or emails, profits might be dwindling. What is the solution?

Connecting with customers is one of the most important parts of any business, which is why choosing the right phone system is a top priority.

If your business is in the market for a new phone system, you need to consider all of the available options.

Here are just a few of the possible routes you can take when choosing a phone system for your business:

Want to spur loyalty for your company among your newest employees? Start by showcasing your care and concern for their future.

Businesses that invest in the futures of their workers often enjoy such side benefits as increased employee morale, lower turnover rates and more.

Here are some ways to get your younger employees off on the right savings approach….

Provide Education

Many workers, young and old, have never received basic financial training.

Today’s highly sophisticated business world has one very specific trait – it was built on the foundation of evolving and multiplying capital, which has long surpassed labour as the primary determinant of productivity in all but a few (mostly basic) industries. Capital itself comes in different shapes, but the one currently creating the most value and competitiveness for employers is indubitably the human capital of their employees.