customer service

6 Steps of Customer Service For All Small Businesses: Master Them and You Will Succeed

Customer service. It’s a phrase freely tossed around by everyone from multi-million dollar corporations to mom-and-pop businesses in hopes of luring customers with the promise of exceptional service. All too often, it’s an empty promise that results in customers who disappear, taking with them any hopes of increased sales and profits.

Small Business: Capitalize on Customer Service to Compete

It’s the little things in business that can mean the difference between success and failure, especially at the small business level. A prime example is customer service. What were once simple courtesies — offering a credit card processing option for all purchases and following up with customers to make sure they’re satisfied with their purchase — are now basic consumer expectations.

The Future of Customer Service: 3 Trends that Will Change the Way You Serve Customers

You have no doubt noticed that technology is changing the 'face' of customer service.  Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant.  Here are three of the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.

Trend #1  Self Serve Slavery

Maximize Customer Service Starting with Clarity

There are many parts about maintaining contact with your clients which seems to be very obvious. One of the things which should be more obvious is the necessity of using clear communication with those who call your business. It is important not only in the equipment that you are using. It is also highly important in the people who are engaged in the communication.

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