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When Is the Right Time for My Business To Hire A Managed Service Provider?
by Eileen OShanassy Thu, 12/01/2016 - 10:07
With rapid technology changes and the constant threat of hackers, every company deals with pressing IT issues. An easier solution may be to outsource your problems to third party managed IT services. A managed services provider (MSP) already has the expertise and resources to resolve your IT challenges and an MSP is a good alternative for small to medium businesses that may not have the staff or resources to fully develop and support your company's infrastructure. Here are some signs that it might be a good time to consider hiring an IT services provider.
Partial IT Staff
Most SMBs have only one or two IT people, or even one unqualified but earnest "techie" that deals with computer issues. But the complexity of managing networks, applications, databases, and users can be an overwhelming responsibility. Instead of hoping that over-worked staffers can handle every IT problem that comes along, or paying expensive consultants, a third-party MSP might be just the right fit. A remote team of experts can solve any issues and save you the expense of recruiting and paying additional IT personnel.
Constant IT Problems
One day a vital system file is corrupted and the next, your website is hacked. Get these things fixed, and an employee accidentally deletes a major project file. Maintaining your IT is not just a constant chore of plugging leaks; it requires a range of knowledge and a lot of proactive planning to minimize damage. If you are constantly battling through IT failures, it can be costly. Time is lost trying to diagnose problems like incompatible file formats and application crashes. Your MSP already has a qualified team with a range of skillsets and experience to keep networks performing optimally.
Your IT Department is Falling Behind
It may be that your in-house IT team is constantly buried with routine maintenance and user requests, and your IT manager cringes every time someone suggests a new IT project. You might want to outsource some of their workload to a third-party IT services provider. Managed IT Services handle tasks like security and software patches, network monitoring, technical help desk, and major projects like integrating big data analytics. This takes a lot of stress off your own employees. If you ever need more help from the MSP, you can upgrade to additional services.
Your IT Budget is Limited
You may find financial support for big projects like a new data center, but the IT department has to scrounge every time a hard drive fails. Slow data rates are something they struggle with daily, but the money they need for upgrades is ear-marked for more important things. An MSP can evaluate your infrastructure and make recommendations to ensure it's optimized. They can provide your company with cost-effective support that meets your requirements according to service level agreements (SLAs) that you stipulate.
You want to be focused on growing your customer base and not worrying about network storage or a more current accounting system. You may understand that new regulations require more data protection, but aren't sure how to make that happen. A good MSP like Access One knows the current technology and trends to help you plan the best course of action. Whether you're looking for a customer service solution or looking to gear up your ecommerce performance for the holidays, an MSP has the experience to get it done.
When you find that any of these IT issues are becoming a problem, an MSP can provide the expert help you need to get your infrastructure back on track, either temporarily or on a permanent basis. With the right MSP, IT won't be a problem.
About the author
Eileen O'Shanassy is a freelance writer and blogger based out of Flagstaff, AZ. She writes on a variety of topics and loves to research and write. She enjoys baking, biking, and kayaking. Check out her Twitter @eileenoshanassy.