Taking into consideration the fact that it takes 12 positive customer experiences to make up for just one unresolved negative, it is evident you want to do whatever it is in your power to ensure that each and every client who comes through your door leaves with a smile on their face.

In 2011, 70% of Americans said they were willing to spend more with a company they believe provides excellent customer service. So what can you do to ensure you are one of the businesses praised for its help line? For the following article we’ve listed some of the most essential aspects of the customer service you need to tweak to win over your customers, as well as an actionable advice on how to do it.

Are you planning the next great startup? If you are, then there are some things that you will need before you can become successful.  Besides a good sense for business and a flare for innovation, you will need some other things to get you up and running.  Below you will find a few things that every startup will need. 

When looking to become an entrepreneur, it is all about information you have on the front end. By researching the path others have taken, you will be less likely to make some of the same mistakes and avoid some of the most common pitfalls. You will also be able to put together game plans that will be most effective and aren't going to cost you money. By getting more knowledge and researching on your own, you become a more effective, more successful entrepreneur. Here are some books on beginning a business that can help as you create fulfillment through your professional life.

Regardless of whether you are starting a new small business or you have been struggling to grow your business for years, you understandably may be looking for the best online resources to assist you with different tasks and needs. There are numerous technological resources available for small business owners like you to use, and these resources can help you to save time, reduce stress, increase profitability, eliminate unnecessary expenses and more. If you are ready to start improving how you run your business in different ways, take time to consider how using some of these exceptional tools can benefit you.

Normally, it is a common phenomenon of any business to take loans either towards the purchase of assets for the company or operational purposes.  Not all the businesses succeed initially or rather they may not earn sufficient income to repay the loan amount within the specified time.  The loan amount taken can be referred as "Debt." In other words, debt is the amount to be repaid to the creditor some day or the other. It becomes a big headache to the debtor when he is not in a position to repay his loan.  The creditor may go to such an extent that the debtor is forced to apply for bankruptcy.

There are more than 2.206 billion active social media users worldwide, according to an article published at The Offbeat Story. No wonder, social media marketing is so crucial for ecommerce businesses looking to drive traffic, generate leads and boost conversions in 2017 and beyond.

Today, your small business simply won’t be able to survive unless you market it properly. But when investing in marketing, you have to be very careful if you want to make the most of it. One of the best ways you can make sure that your marketing efforts will pay off is to try and stay on top of the most recent marketing trends in the world of business. That being said, we have come up with a list of top 5 marketing trends small businesses should follow in 2017.

Every visitor to your site is a potential sale, and having visual appeal is the key to reeling them in. After all, people are keen to making first impressions based solely on design, without knowing a single thing our your business, service, or expertise in a topic. In fact, you have mere seconds to attract their attention. To do so, a clean design is necessary.

Even if you rarely interact with your suppliers in-person, they provide a great deal of the energy for your company. As a result, you can't simply brush off the task of hiring new suppliers. Focusing your plan and following some advice can help you to succeed. 

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A recent report by the U.S. Small Business Administration (SBA) says a high number of new businesses collapse because they have poor accounting and bookkeeping practices. For most small business owners, there are simply no funds to hire professionals to streamline their books. With DIY accounting and bookkeeping, problems are bound to arise and they can eventually drag the company down. If you are struggling with bookkeeping at your business, it is important to get the most effective yet affordable solution available. This is where accounting apps and bookkeeping software come in handy.