6 Leadership Practices for Superior Customer Service

Whether you are a smaller company with a lot of heart or a larger company that wants to make sure that it is putting its best foot foreward, take a moment to think about what steps you could be taking to improve customer satisfaction. Take initiatve and think about spearheading these suggestions at your place of employment.

Active Apologies

We don't like to think about making mistakes, but the truth of the matter is that we all do it. If there is the chance that you have made a mistake, remember that you should apologize, make amends and then state how you will prevent the issue from happening again. This is a simple enough path, but you'd be surprised how many companies dodge it and how good you can look while you are using it. 

Moderated Customer Reviews

People like to think of their opinions as important, and that is where the chance to create moderated reviews comes in. With programs like OpenTell.com, you can ask your customers what they think through one of the most official verified channels around!

Customer Discounts

Many places offer custom coupons with every purchase. If someone has bought something, reward them with a chance to come back and buy more!

Referral Programs

If people want to do you a good turn by recommending your services, why not do them one in return? A little bit of work with a referral program can go a long way towards helping your customers come back and bring friends as they do so. 

Individual Handling

If you have the technological capability to do so, try to make sure that the customer has the same point of contact with your company over and over again. People do a lot better when they can fix a name to a face, and this will make them much more inclined to deal well with you.

Thank You Notes

After a customer has purchased something from you, send a little note to say thank you. Not only will you be keeping yourself fresh in their minds, you will also be in a great place to ensure that you are portraying yourself as being an intimate company with their needs in mind.

There are so many ways for you to make your name out there that it can be hard to just choose one. Take a moment to consider how you can really earn that customer appreciation, and if you look hard, you may realize that it is not nearly as hard as you might fear