9 Live Chat Benefits for Business

Waiting for hours for customer service to answer your question is one of the most annoying issues for consumers. But for business owners, slow customer service isn't just irritating, but detrimental.

Did you know that the average response time for customer service requests on social media is 10 hours? It’s even worse for those who use email since email requests can take longer than 12 hours to process.

Delays in customer service are unacceptable in the fast-paced world of digital marketing. Not only is poor service seen as unprofessional, but it could seriously damage your business.

So what can you do to improve your customer service response time? It’s simple! Use live chat software and handle all your customers’ requests in real-time.

Live chat software is 100x faster than any other digital service channel. It allows you to interact with your customers while they're still on your website. It's a quick, convenient, and customer-friendly way to increase your customers' satisfaction and drive business growth.

The American Marketing Association found that B2B companies that used live chat saw a 20% increase in conversions, while research company eMarketer discovered that 35% more people made a purchase online after using live chat.

There are many other benefits of using live chat for business. If you want to find out what they are, check out the infographic below by The Website Group!